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Returns and Exchanges
Due to heath reasons hair accessories are unable to be returned unless faulty or wrongly described. Emery Common does not offer returns on sale items unless they are faulty or wrongly described.
Emery Common wants you to enjoy and love your purchase, so if your items are eligible for and need to be returned please do so within two weeks (14 days) from you date of receipt of the item.
Please contact us (firstname.lastname@example.org) to request a Returns Merchandise Authorisation Number (RMA). Note returns without and RMA number will be refused and returned to you.
Due to the nature of our products we cannot provide exchanges. If you are eligible for a change of mind refund we suggest you request a refund and purchase your desired item separately to avoid disappointment that your desired product is no longer available.
Emery Common does not cover the shipping costs for returned good for change of mind. We do not accept responsibility for the loss of any goods returned.
Emery Common will refund shipping charges on any items that are being refunded due to an item being faulty or wrongly described.
Please note credit card refunds may take up to 10 business days for your bank to complete.
Custom duties and sales taxes are non-refundable through Emery Common.
Faulty Goods are classifies as faulty if they are received damaged, or a manufacturing fault occurs within six months of purchase. Damage caused by normal wear and tear is not considered a fault. If possible Emery Common will offer to repair faulty items. If a repair cannot be facilitated we will offer an exchange. An exchange for a similar product will be provided if the same product is no longer available. A full refund will be provided if the item cannot be repaired or replaced.
Emery Common cannot be held responsible if the care instructions have not be followed.
Every effort has been made to accurately display the colours of our products. However, we cannot guarantee that your monitor will display the accurate colour as all computer and devices vary. If you need further clarification on product colours please contact us before you purchase. We want all our customers to be happy with their purchases and we are happy to work with you if you are trying to colour match for special occasions or outfits.